Get help and report an issue

The help center (/aide) covers most questions. Use the search bar or browse categories.

Each article has a direct link you can share with another user or with support to pinpoint your question.

If your question isn't covered:

• Form: /contact
• Email: support@africa.meyandy.com
• WhatsApp: the number shown on the contact page

Always include your account email and the affected page or ID (mission, job...) to speed up handling. Timing depends on request type and current volume.

If a recruiter asks you to leave the platform, offers money outside the secured system, insults you, or sends inappropriate content:

1. On their profile or in chat, click ⋯ → Report
2. Choose the reason (spam, scam, harassment, illegal content...)
3. Add a description with evidence (screenshots, message number)

At 3 credible reports, the account is automatically suspended pending moderator review.

If after delivery the recruiter refuses approval without reason, requests work outside the brief, or stops responding, open a dispute from the mission page before automatic release. A moderator reviews deliverables, messages, and other evidence. Meyandy targets an initial response within the displayed timeframe, pauses the affected payout during review, and gives reasons for its decision.