Get help and report an issue

The help center (/aide) covers most questions. Use the search bar or browse categories.

Each article has a direct link you can share with another user or with support to pinpoint your question.

If your question isn't covered:

• Form: /contact — reply within 24 business hours
• Email: support@africa.meyandy.com
• WhatsApp: the number shown on the contact page

Always include your account email + the affected page or ID (mission, job...) to speed up handling.

If a recruiter asks you to leave the platform, offers money outside escrow, insults you, or sends inappropriate content:

1. On their profile or in chat, click ⋯ → Report
2. Choose the reason (spam, scam, harassment, illegal content...)
3. Add a description with evidence (screenshots, message number)

At 3 credible reports, the account is automatically suspended pending moderator review.

If after delivery:

• The recruiter refuses to validate without reason
• Demands changes outside the brief
• Disappears for more than 7 days

→ Open a dispute from the mission page. A Meyandy moderator reviews the evidence (deliverables, messages) within 72h and rules. Funds stay locked in escrow throughout.