Resolve a dispute or report an issue

Before opening a formal dispute, try to resolve via chat:

• Clearly restate the gaps vs. the brief
• Propose specific, dated fixes
• Be factual, not emotional

80% of conflicts resolve at this stage. Open a dispute only if the talent doesn't reply or refuses reasonable fixes.

On the mission page, bottom, click Open dispute. Enter:

• Reason: Non-compliant delivery / No delivery / Inappropriate behavior / Other
• Detailed description of gaps (≥ 200 chars)
• Evidence: screenshots, brief references, messages

The mission moves to In dispute — funds stay locked, the talent is notified and can reply.

A Meyandy moderator opens the case within 72 business hours. They review:

• The initial brief (mission text + pre-acceptance messages)
• Actual deliverables
• Message history
• Both parties' evidence

They may contact you for clarifications. The decision is emailed.

The moderator may decide:

• Full release to talent: deliverable matches the brief
• Partial release: part matches (e.g. 60% → 60% to talent, 40% refunded)
• Full refund: seriously non-compliant or never delivered
• Back to dialogue: not enough evidence, resume the conversation

The decision is final. Appeal is possible within 14 days via support@africa.meyandy.com.

Rules that prevent 95% of disputes:

• Written, precise brief: list expected deliverables, not fuzzy expectations
• Checkpoints: validate mockups before code, plans before execution
• Fair budget: too-low attracts inexperienced profiles
• Stay on platform: WhatsApp direct = zero Meyandy protection