Practical information

Opening hours, access, getting your device ready and answers to frequent questions.

Opening hours

Drop-off and pickup without an appointment. For an urgent repair, let the workshop know before you come.

Special closures are announced here.

The address and map appear here, with directions from your phone.

Getting here: Entrance on the street side. Access and parking details are given when your request is confirmed.

Remove the case and memory card, keep your SIM card and write down your passcode if the workshop needs it for testing.

Turnaround, data, warranty and pickup.

Turnaround

Can I wait in the shop?

For a screen or battery in stock, often yes. Otherwise, the workshop calls you as soon as the device is ready.

What if the part is not in stock?

The ordering time is given with the quote; you can keep your device in the meantime.

Data

Should I back up before coming in?

Yes, if the device still turns on. Otherwise, let the workshop know: a backup can be attempted before the repair.

Do I need to give my passcode?

Only if a test requires it. The workshop tells you why, and you can stay during the check.

After the repair

What if the problem comes back?

Bring the device back with the invoice: it is checked under the warranty terms shown on it.

Can someone else collect my device?

Yes, with the drop-off slip and your agreement given to the workshop.

Describe your device and your question: you get an answer before you travel.