How your order is prepared and sent, how to return it, and how to order a custom piece.
Four steps, with a message at each one.
Add your pieces to the basket.
Delivery fees and lead time shown before payment.
Hand packing, with care instructions in the parcel.
Tracking number sent as soon as it ships.
The exact price depends on the parcel weight and the address; it appears in the basket.
Price: By appointment
Once the order is ready, at the agreed time.
Price: Depends on address
In the neighbourhoods near the studio.
Price: Calculated at checkout
Tracked parcel, signed for if needed.
Price: On request
Depending on the country: write to us before ordering.
Made-to-order pieces ship within the time shown on their product page.
Terms differ depending on whether the piece was in stock or made for you.
Returns
Yes for in-stock pieces, unworn and in their packaging, within the period shown on the product page.
It cannot be returned or exchanged, except for a defect: that is why every detail is approved with you before it is made.
Problems
Send a photo of the parcel and the piece on arrival: the studio repairs, replaces or refunds.
Check your spam folder, then write to the studio with your order number.
Describe what you have in mind: the studio replies with a quote, a lead time and, if needed, samples. Your name and a way to reply are always asked.